Stilla at a glance
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Summary
Stilla is an IT operations management application from the Czech company Eywo s.r.o. It brings the CMDB, incidents and requests, changes, event management, patch and vulnerability management and costs together on one dependency map, from which it calculates the impact on business services, including the redundancy of clusters and replication.
Who it is for
IT operations in regulated organisations – banking and insurance, energy, automotive and manufacturing, the public sector – and providers of shared IT services.
What the product does today
- CMDB and dependency mapStandard36 classes: services, applications, databases, VMs (VMware, Hyper-V, Azure Stack Hub, OpenShift Virtualization, public clouds), IBM Power (LPAR, VIOS), physical servers, containers, storage, SAN, network, OT; Discovery API with matching, full sync and retirement; CSV and Excel import, manual creation; Versions and history of every change: who, when, what and from where
- VMware virtual network and disksStandardDistributed and standard virtual switches, port groups and VLANs; Virtual machines and VMkernel adapters linked to port groups; Host uplinks to leaf switches – impact from the virtual to the physical network
- Incidents and requestsStandardThe affected service, impact and resolver team are suggested from the CMDB item; Priority from impact and urgency, major incidents; Request catalogue with forms, approval, due dates and fulfilment steps
- SLAs and business hoursStandardResponse and resolution SLAs in business hours with calendars and holidays; Pause, service, customer and default SLAs; Monthly SLA performance and warnings before a breach
- Changes and maintenance windowsStandardStandard, normal and emergency change models with steps and lead time; Impact calculated before submission; Slots only inside maintenance windows, outside freezes and collisions
- One approvals queueStandardOutages, requests, price proposals and patch agreements in one place; One ownership rule, fallback approver; Every rejection with a reason
- Event managementBusinessIngest from Zabbix, Prometheus/Alertmanager, Checkmk, Grafana and an API; Deduplication, flapping, filtering and suppression during changes; Situations by CMDB topology with a probable cause
- Patch and vulnerability managementBusinessScanner findings import, vulnerabilities by server and service; Actively exploited vulnerabilities and deadlines by severity; Patch agreement: standing window, pre-approved patching, expedited mode
- Data centres and contractsBusinessSite, data centre, room, aisle, rack and rack unit with visualisation; Service contracts, item coverage, expiry dates and vendor SLAs; Incident escalation to the vendor according to the contract
- AI assistantBusinessIncident drafts from situations and similar incidents; Draft customer communication; Change review before approval
- Costs, billing and price listEnterpriseFOCUS cost import, currency conversion at the CNB rate; Costs by customer, project and business service; Pivot tables and monthly billing data
- Customer separationEnterpriseA customer’s users see only their own data, including costs; Roles scoped to a customer, team or item; Sync with a primary CMDB (ServiceNow, SMAX) via external IDs
- Governance, security and auditStandard14 scoped roles, a RACI matrix checked against permissions; SSO and API tokens for service accounts; Five-year audit trail, before and after state for configuration
In preparation (not sold as finished)
- Discovery connectorsAutomatic collection from vCenter, public clouds and OpenShift.
- NIS2 and DORAMajor incident classification and report, DORA register.
- Self-service portalRequests and incident status for end users.
- Problem managementProblems, known errors and a knowledge base.
Editions and pricing
| Editions | per month | Feature |
|---|---|---|
| Standard For organisations that want a reliable CMDB and managed ITSM processes. | €990 | CMDB, dependency map and redundancy-aware impact, VMware virtual network and disks, Incidents, requests and service catalogue, Changes, maintenance windows and calendar, SLAs and business hours, One approvals queue, Roles, RACI, SSO and audit trail, Excel import and readiness check |
| Business For operations that want to connect monitoring, security and vendors. | €2,390 | Everything in Standard, Event management and situations, Patch and vulnerability management, Data centres and racks, Service contracts and vendors, AI assistant |
| Enterprise For shared-service providers and large organisations. | from €5,900 | Everything in Business, Costs, billing and price list (FinOps), Customer data separation, Sync with a primary CMDB, Priority support |
Indicative prices per environment per month, excluding VAT. Each higher edition includes everything from the one below.
Deployment and operation
- SaaS operated by Eywo (Cloudflare Workers and D1 database)
- In the customer’s own Cloudflare account
- Container on the customer’s OpenShift (Node.js, SQLite)
- Interface also on mobile; Czech public holidays in SLAs and CNB exchange rates
- SSO, API tokens for service accounts, scoped roles, five-year audit trail
Integrations
Zabbix · Prometheus / Alertmanager · Checkmk · Grafana · Kafka (optional) · Discovery API · CSV / Excel · ServiceNow, SMAX (external IDs) · FOCUS costs · Vulnerability scanner · SSO · Email, Slack · Cloudflare Workers + D1 or OpenShift · On-premise AI model (optional)
Vendor
Eywo s.r.o., Prague, Czech Republic. Eywo builds and runs IT operations for regulated industries – observability, ITSM and infrastructure.
Contact
How to describe the product
- Stilla is an operational map of your entire IT from the Czech company Eywo.
- From one CMDB it calculates the impact on services for incidents, changes, patching and costs, including redundancy.
- Discovery connectors for vCenter and clouds, a self-service portal, problem management and NIS2/DORA reporting are in preparation.
Start with a pilot in one area.
Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind.