Features

Modules on one CMDB

Modules that share their data. Switch on only the ones you need.

CMDB and dependency mapIncidents and requestsSLAs and business hoursChanges and maintenance windowsOne approvals queueEvent managementPatch and vulnerability managementData centres and contractsAI assistantCosts, billing and price listCustomer separationGovernance, security and audit
Standard

CMDB and dependency map

  • 34 classes: services, applications, databases, VMs (VMware, Hyper-V, Azure Stack Hub, OpenShift Virtualization, public clouds), IBM Power, physical servers, containers, storage, SAN, network, OT
  • Discovery API, CSV and Excel import, manual creation
  • Versions and history of every change: who, when, what and from where
  • Data quality and inconsistency checks
  • Layered dependency map, outage simulation, single points of failure and redundancy groups
  • OS, software and hardware lifecycle
Illustrative screenshot: CMDB and dependency map
Standard

Incidents and requests

  • The affected service, impact and resolver team are suggested from the CMDB item
  • Priority from impact and urgency, major incidents
  • Request catalogue with forms, approval, due dates and fulfilment steps
  • A request that changes infrastructure continues as a change
  • Configurable workflow: states, transitions and permissions
Illustrative screenshot: Incidents and requests
Standard

SLAs and business hours

  • Response and resolution SLAs in business hours with calendars and holidays
  • Pause, service, customer and default SLAs
  • Monthly SLA performance and warnings before a breach
Illustrative screenshot: SLAs and business hours
Standard

Changes and maintenance windows

  • Standard, normal and emergency change models with steps and lead time
  • Impact calculated before submission
  • Slots only inside maintenance windows, outside freezes and collisions
  • Rolling execution item by item
  • Outage approval by the service owner, change manager, CAB
  • Change calendar
Illustrative screenshot: Changes and maintenance windows
Standard

One approvals queue

  • Outages, requests, price proposals and patch agreements in one place
  • One ownership rule, fallback approver
  • Every rejection with a reason
Illustrative screenshot: One approvals queue
Business

Event management

  • Ingest from Zabbix, Prometheus/Alertmanager, Checkmk, Grafana and an API
  • Deduplication, flapping, filtering and suppression during changes
  • Situations by CMDB topology with a probable cause
  • Incident from a situation in one step or automatically
Illustrative screenshot: Event management
Business

Patch and vulnerability management

  • Scanner findings import, vulnerabilities by server and service
  • Actively exploited vulnerabilities and deadlines by severity
  • Patch agreement: standing window, pre-approved patching, expedited mode
  • Wave plans and changes from the plan in one step
Illustrative screenshot: Patch and vulnerability management
Business

Data centres and contracts

  • Site, data centre, room, aisle, rack and rack unit with visualisation
  • Service contracts, item coverage, expiry dates and vendor SLAs
  • Incident escalation to the vendor according to the contract
Illustrative screenshot: Data centres and contracts
Business

AI assistant

  • Incident drafts from situations and similar incidents
  • Draft customer communication
  • Change review before approval
  • Optionally an on-premise model. A person always decides.
Illustrative screenshot: AI assistant
Enterprise

Costs, billing and price list

  • FOCUS cost import, currency conversion at the CNB rate
  • Costs by customer, project and business service
  • Pivot tables and monthly billing data
  • Service price list and server calculator; price changes approved by the service owner
Illustrative screenshot: Costs, billing and price list
Enterprise

Customer separation

  • A customer’s users see only their own data, including costs
  • Roles scoped to a customer, team or item
  • Sync with a primary CMDB (ServiceNow, SMAX) via external IDs
Illustrative screenshot: Customer separation
Standard

Governance, security and audit

  • 14 scoped roles, a RACI matrix checked against permissions
  • SSO and API tokens for service accounts
  • Five-year audit trail, before and after state for configuration
  • Email and Slack notifications by rules and templates
Illustrative screenshot: Governance, security and audit
Editions

Compare editions

Start with what you need today. Move to a higher edition without migrating data.

FeatureStandardBusinessEnterprise
CMDB, dependency map, outage simulation
Incidents, requests, service catalogue
Changes, maintenance windows, freezes, calendar
SLAs and business hours
One approvals queue
Roles, RACI, SSO, five-year audit trail
Excel import, readiness check
Event management and situations–
Patch and vulnerability management–
Data centres and racks–
Service contracts and vendors–
AI assistant–
FOCUS costs, billing, price list––
Customer data separation––
Sync with a primary CMDB––
Priority support––
Next step

Start with a pilot in one area.

Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind.

Choose an edition →